EliteCX.ai Privacy Policy
Overview
EliteCX.ai (based in Utah) respects the privacy of our customers and business partners. We recognize the need for protection and management of personal information provided to or accessed by us. This Privacy Policy explains the information we collect and how it is used. This policy may change periodically, so please review it regularly. By accessing any EliteCX.ai website, downloading materials, purchasing products or services, or providing any information to us, you acknowledge and understand this Privacy Policy and consent to the practices described. If you do not agree, please refrain from using our websites, services, or providing information to EliteCX.ai or its affiliates.
Information We Collect and How We Use It
Information Logging
EliteCX.ai may track and use information about website usage, including your Internet protocol (IP) address, browser type, operating system, date and time of your visits, links clicked, and pages viewed. We use this data to improve website performance and user experience.
Cookies
We use cookies to enhance your online experience. A cookie is a small text file stored on your hard drive by a web page server. Cookies save you time by remembering your preferences, enabling easier site navigation and personalized content. You can modify your browser settings to decline cookies; however, this may affect the functionality of our site. EliteCX.ai may share aggregated site statistics with partner companies, but no third-party cookies are placed unless there’s an overriding value to our users.
Personal Information
Personal information such as name, address, email, and phone number may be collected when you interact with our website, purchase services, or contact us. This information allows us to provide services, manage your account, and communicate with you about our products. We do not sell or lease your personal information to third parties. We may hire trusted third-party companies to assist in delivering services (e.g., customer support, mailings). These companies are required to keep your information confidential.
Testimonials
We may post customer testimonials that contain personal information (e.g., name). We obtain consent before posting. To remove your personal information from testimonials, please contact info@elitecx.ai.
Blogs
Personal information submitted on public blogs or forums can be viewed or collected by others. EliteCX.ai is not responsible for the information you choose to share on these platforms.
Use of Information
We use the information collected to improve services, personalize your experience, provide customer support, and send relevant communications. Personal information is used for billing, account management, delivering personalized content and advertising, and fulfilling product requests. We may also use non-personal information to improve site functionality and for marketing purposes. We may disclose information if required by law or to protect our rights, property, or customers. In case of a merger or acquisition, your information may be transferred, subject to continued protection under this policy.
Communication Preferences and Choices
You can opt out of promotional communications by following the unsubscribe instructions in the emails or by contacting us at info@elitecx.ai. This will not affect important service communications related to your account. Providing personal information is voluntary, but failure to do so may prevent you from accessing certain services.
Accessing and Updating Personal Information
You can access and update your personal information by contacting us at elitetelecomsolutions.com. We will verify your identity before making changes to protect your privacy.
Children’s Privacy
We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly. Parents should supervise children's online activities and discuss the risks of sharing personal information.
Security
We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly. Parents should supervise children's online activities and discuss the risks of sharing personal information.
Use of Web Beacons
Our web pages and promotional emails may contain web beacons to help us understand user behavior. These beacons assist with site analytics, campaign effectiveness, and other functionalities. Third-party companies may also use web beacons on our behalf, but they are not permitted to collect your personal information.
Changes to this Policy
We may update this Privacy Policy periodically. If significant changes are made, we will notify you via email or a notice on our homepage. Continued use of our website or services implies acceptance of these changes.